I was seated next to a Delta Airlines employee on a flight the other day. As is my practice, I asked about the culture of the organization at which my seatmate works. This gentleman was emphatic in his praise of Delta. He talked about Richard Anderson, the former CEO, and how he turned the company around in five years. He offered that a key part of Mr. Anderson’s strategy was taking care of his employees. As we were talking, I mentioned that my partner was sitting in coach. He offered to switch seats with him (we were in First Class). When I thanked him, he said, “We take care of our customers because the company takes care of us.” Little did he know that this was music to my ears! Organizational culture flourishes when people feel like they count.