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I was seated next to a Delta Airlines employee on a flight the other day. As is my practice, I asked about the culture of the organization at which my seatmate works. This gentleman was emphatic in his praise of Delta. He talked about Richard Anderson, the former CEO, and how he turned the company … Continue Reading

Change is a given in the workplace and it’s occurring at an ever more rapid pace. Organizations have come to the realization that their survival rests in their ability to be nimble, flexible and reconfigurable – getting ahead of the curve so they can capitalize on the next big idea.  Even though there is an … Continue Reading

I have been talking a lot about my Six Step Flourishing Culture Assessment© these days and that’s a good thing.  Some people want to know more about what I do. Others have questioned my decision to design my own survey instrument.  As one person said, “There are so many surveys out there.  Why not get … Continue Reading

It’s a fairly common practice that organizations administer an annual employee engagement survey.  Since an engaged workforce is a higher performing workforce, it’s beneficial to check in and assess whether or not people are feeling good about the work they do and the people with whom they work. I’ve had a lot of experience conducting … Continue Reading

Perhaps you have had the wake-up call that your organization needs to change but you struggle with the implementation.  Your internal surveys reveal a workforce that is not engaged.  They feel the workplace does not afford growth opportunities and lacks supportive management. You see the pattern:  you hire Millennials and you can’t retain them.  This … Continue Reading

  There’s an unwritten rule when you speak at a conference:  Play nice with the other presenters.  They might be saying something you totally disagree with but you don’t call them on it.  Recently, the person who followed my presentation was speaking on the topic of external rewards and their impact on behaviors.  He was … Continue Reading

Three years ago, I completed a certificate program in Positive Psychology.  What prompted my interest in the course was the data being gathered.  Researchers are doing quantifiable studies to prove what we may know on an intuitive basis.  For instance, taking the time to talk to your employees makes employees feel better about their jobs; … Continue Reading

  I learned long ago not to ask workshop participants to define culture.  This query would prompt as many definitions as there were people in the room. This lack of a common understanding about culture reflects the number of thought leaders in the field of organizational development. Your definition of culture largely depends upon the thought … Continue Reading

    If you have flown into LaGuardia Airport recently, you will see what a mess it is.  We New Yorkers all agree that LaGuardia needs “a fresh coat of paint” but the process of sprucing it up will impact travelers for a long time.  I was picked up yesterday morning by a van, which … Continue Reading

Google has been on Fortune Magazine’s list of the 100 Best Companies to Work For for 10 years.  Seven of those years, it has garnered the #1 spot. I am sure you, like me, have read about the factors that have contributed to Google’s success.  Besides creating a product for which their workforce feels pride, … Continue Reading